Client Services Director

The Client Services Director oversees the daily operations of client services and volunteer coordination for Heartbeat of Lima’s Pregnancy Resource Center (“center”). This position ensures that clients receive compassionate, high-quality services consistent with the mission, values, and policies of Heartbeat of Lima. The Client Services Director also recruits, trains, supports, and supervises volunteers and assigned staff while maintaining safe and efficient operations.

Schedule: 30–40 hours per week, located primarily in-office

Qualifications:

• Committed Christian who supports the mission, values, and Statement of Faith of Heartbeat of Lima.
• Strong commitment to the pro-life ministry.
• Excellent communication and interpersonal skills.
• Ability to lead, train, and encourage volunteers and staff.
• Organized, dependable, and able to manage multiple responsibilities.
• Experience in leadership, volunteer coordination, or client/customer service preferred.
• Working knowledge of Microsoft Office and willingness to learn additional software systems.

Application Process:

Apply by emailing resume and (optional) cover letter to info@heartbeatoflima.org
Selected candidates will be invited to complete an assessment survey and job application before being invited for an interview. Heartbeat will provide Statement of Faith and other pertinent documents and agreements at that time.